Submit a request – Technology Support Center

Your email address

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Category

Please specify what type of ticket you want to submit

Incident Options

Network Account- Password Reset\Unlock\Disable

Additional Information (Optional):

Request Options

Hardware Type:

Software

Type of printer issue:

Is this device exclusively a label printer?

(Leave unchecked if device is a normal network printer)

What type of phone is it?

What issues are you experiencing with your mobile device?

Software name and details:

(Please provide as much information as possible; e.g. name, version, OS, etc.)

What network issue are you experiencing?

What issues are you experiencing with your desk phone?

What issues are you experiencing with your soft phone?

Hardware details and relevant information:

(Please provide as much relevant information to help IT solve the issue)

Employee Name

Title

Department

Branch Location

Hardware Type:

Business Purpose

(What business function will this serve?)

Is this for an existing phone line?

Please give a brief description:

Please select the applicable software:

Which application?

Please describe the access/roles needed:

CAT Options:

Other:

(Please list)

Texada Options:

Existing IRental Account?

Request Type:

Please give a brief description:

Access Request

Please specify if this is a request for a new or existing report, what the data is for, who will be using it and on what schedule.

Desired Completion Date:

Application(s):

Critical Success Factor:

Additional Information:

Severity

Please select severity level

Incident Priority

(Defined by how many users impacted)

Software

(Basic User Setup includes CAT, ADP, AD, MS Office/Teams)

Hardware

(Basic User Setup includes laptop, dual monitors, dock, mouse, keyboard)

Peripherals

Move Office Location To:

Move Office Location From:

Desk Type

Reason(s) for private office?

Personal Equipment

Please enter the name of the user(s) to disable:

(Feel free to leave blank if the name(s) are listed above)

Please enter the name of the user(s) to enable:

(Feel free to leave blank if the name(s) are listed above)

Vonage Extension

Please describe what data (type/systems/use/etc) is requested:

Is this a recurring data request or one time only?

How often would you like to receive this data? When/at what interval?

Requester

Who is the data for/requesting this data?

Are you a member of the Data Governance Board?

Request Priority:

(Data Governance Board use only)

What is the estimated start date of this project?

(Data Governance Board use only)

Attachments

Add file or drop files here